Supermarket Watchdog SA — Customer Advocacy App

Welcome Back

Log in to track complaints and trigger automated follow-ups.

1

Photos

2

Describe

3

Store

4

Details

1

Add Photographic Evidence

📷 TAP TO TAKE PHOTO or upload from gallery (Max 5 photos)

2

Describe What Happened

Your Account of the Incident

Be specific. Include: what you saw, where in the store it was, and how it affected you. Example: "The chicken fillet display in the meat aisle was 3°C above the required cold chain temperature. The use-by date was tomorrow but the product smelled off."

0 / 2000 characters — minimum 30

3

Identify the Store

Supermarket / Retailer *

Branch / Store Location *

Enter the shopping centre or suburb.

City *

Province *

📍
Tap to add GPS location (optional)

4

Incident Details

Issue Category

Selecting the correct category ensures your complaint is routed to the relevant Head Office department — e.g. Hygiene goes to Quality Assurance, Pricing Error goes to the Trading team. Choose the one that best matches what you experienced.

💡 If your issue fits more than one category, choose the most serious one.

Date of Incident

The date you visited the store and experienced this problem. Today's date is pre-filled — change it if the incident happened on a previous visit.

Approximate Time

The approximate time of your visit. This helps the store's management team check CCTV footage and staff records for that shift if they investigate your complaint.

📨 Your complaint will be emailed directly to head office. You and info@ridbs.com will receive a CC copy. Photos are attached. The AI photo audit is included in the report.

✅

Success: Email Accepted & Confirmed!

WD-XXXXXXXX-XXXX

Your complaint has been dispatched directly to:

customercare@shopriteholdings.co.za

📬 Two Confirmation Emails Dispatched:

Email 1: An automated submission confirmation has been sent directly to your email address.
Email 2: A complete, exact copy of the actual complaint email (including photo attachments) sent to the retailer has been sent to your email address.
In 3 days: We will email you an automated check-in link to verify if they resolved your complaint.
Escalation: If the retailer ignores it, we will automatically send up to 3 official follow-up notices on your behalf.

Status:Submitted

Store:Checkers

Date:12 July 2025

Category:Out of Stock

Your Commentary:

"..."

Photos:

Audit Trail (Emails Sent):

SUPERMARKET
WATCHDOG SA

Join the Watchdogs

Submit Complaint

Add Photographic Evidence

Describe What Happened

Identify the Store

Incident Details

Success: Email Accepted & Confirmed!

Case Details